Jobs
We hire aspiring coffee professionals committed to authenticity and professional growth who are excited to be part of a workplace where they can make a positive difference in people's day.
Current opportunities
Lead Roaster
Coffee is at the core of what we do and what connects us. We currently have six (soon seven) retail locations in the East Bay, along with a significant mail order and wholesale business. We are looking to bring an experienced, full-time Lead Roaster onto our team to oversee daily roasting operations in our Emeryville Roastery.
Reporting to the Director of Coffee, the primary responsibilities of the Lead Roaster will include roasting, quality control, inventory management, and mentorship of apprentice roasting staff. The best candidate for this position will be an experienced coffee roaster with an unflappably positive attitude and a keen sense of how to coax the best expression of a coffee through the roasting process, exhibiting the completeness and balance Highwire is known for.
Additional duties will include:
- Understand all start-of-day procedures for collecting orders and create a production roast list
- Manage our in-house green coffee inventory, including forecasting and releases
- Update blend recipes and communicate changes to staff
- Share relevant roast and other coffee info with retail staff to increase their visibility to roasting and understanding of our coffees
- Comment on espresso dial-ins and Coffee of the Week posts to increase dialog and understanding
- Scoop, weigh, and lift green coffee into the roaster, and roasted coffee out of the roaster
- Maintain all roasting equipment using weekly, monthly and yearly checklists
- Maintain and create SOP documentation for all roasting related tasks
- Ensure quality control through daily cupping of production roasts with roastery staff
- Maintain all necessary logs for Organic Certification
- Maintain all logs for Bay Area Air Quality compliance
- Data log all roasts through Cropster and adhere to roast recipes
- Fill in on production duties as needed
- Maintain a clean and safe working environment
- Unload weekly coffee deliveries and organize pallets in the roastery
- Participate in weekly roastery staff meeting
- Take constructive criticism about the roasting process
- Provide constructive feedback to others and collaborate around solving issues
- Aim to create and support a positive work environment at all times
Experience:
- 5+ years production roasting experience (preferably on Probat UG-22)
- Functional knowledge of Cropster
- You know how to cup and are comfortable talking about your sensory experience
- Sample roasting experience is a plus
- Experience with Google Docs and Shopify are desirable
- Though this position is not expected to manage other team members, you are expected to share your knowledge and experience, mentoring new roastery staff
Based on experience, this position is offered at an hourly rate between $25.00 and $32.00.
In addition to monetary compensation, Highwire’s benefits package includes opportunities for 75% subsidized medical and vision insurance. A 401(k) retirement fund with matching from the company will be offered after 1 year of employment.
Experienced Roasters ready to lead, apply here!
Barista at The Waymark - Walnut Creek, and San Pablo - Berkeley
If you're the person customers look forward to seeing in the morning, and can crush a bar rush while staying cool, we'd like to hear from you! A Highwire barista is a student of hospitality and coffee. A barista strives to delight our customers by being approachable, coffee-focused, detail-oriented, and operationally excellent. They are a pleasure to work with, connect with our guests in authentic and meaningful ways, and ultimately create someplace special. They are values-focused, results-driven, and learn the Highwire way to help drive growth and loyalty for their location.
We start all new baristas at $18.07/hr with a plan for growth up to $19.75/hr and beyond with promotions. We offer training, health insurance, PTO, and 401K with a company match. You get a bag of coffee or tube of tea to take home each week, as well as free coffee at work and an average of $12/hr in tips.
Terrific Barista Candidates Apply Here!
Lead Barista at The Waymark - Walnut Creek, and San Pablo - Berkeley
A Highwire Lead Barista is a leadership position on the track toward store manager. They are first and foremost a coach and leader of coffee and hospitality. A lead barista works with the store manager to model and inspire their co-workers to delight our customers by being approachable, coffee-focused, detail-oriented, and operationally excellent. They are a pleasure to work with, and excel at helping people develop and hone their coffee skills, connect with our guests in authentic and meaningful ways, and ultimately create someplace special.
They are values-focused, results-driven, and help develop efficient operations to help drive growth and loyalty for their location. Everyone in a lead barista role must pass Highwire's Barista Level 2 practical test.
Job Requirements:
- 1-2 years in a store/cafe
- Exceptional customer service and hospitality practices
- Current accredited CA Food Safety Certification or certification within 30 days post-hire. Highwire will pay for the certification.
- Excellent interpersonal and communication skills – both oral and written
- The ability to exercise independent judgment and decision-making skills in line with the values and standards of Highwire
- Ability to implement changes that come with a growing business, and prioritizing the need to run a fast-paced environment
- Comfort with basic equipment maintenance and troubleshooting
Store Manager at The Waymark, Walnut Creek
Are you an experienced leader who gets psyched about leading a team to deliver coffee and connection excellence? Do you create great spaces to work, where people can develop personally and professionally, grow their strengths, and be part of something special? If these sound like you, and you’re values-focused, results-driven, operationally solid, and ready to serve our growing community, drop us a line!
We're looking for the next inspiring manager of our Walnut Creek location.
And we're always down to talk with inspiring leaders who want to explore future opportunities here.
Hit the link below if you'd like us to know about you.
Job Requirements:
- Exceptional customer service and hospitality practices, love of specialty coffee and connecting with people.
- 2 years in a store/cafe manager or leadership role
- Ability to quickly assess the needs of a location or team and map out a plan to address
- Current accredited CA Food Safety Certification (manager level) or certification within 30 days post-hire. Highwire will pay for the certification
- Basic understanding of California labor regulations and laws
- Current accredited sexual harassment and abusive conduct prevention training for supervisors within 30 days post-hire. Highwire will pay for the certification.
- Excellent interpersonal and communication skills – both oral and written.
- The ability to exercise independent judgment and decision-making skills in line with the values and standards of Highwire.
- Ability to lead changes that come with a growing business, and prioritizing the need to run a fast-paced environment
- Basic familiarity and comfort with using and troubleshooting technology systems such as Square POS, Shopventory/Thrive, Google Docs, Gmail, Basecamp, wifi networks...
- Comfort with basic coffee/foodservice equipment maintenance and troubleshooting.
Store Manager compensation ranges from $26 - $32/hr. We offer training, health insurance, PTO, and 401K with a company match. You get a bag of coffee or tube of tea to take home each week, as well as free coffee at work.