FAQ / Shipping
When will my coffee be roasted and shipped?
Normally we roast online orders Sunday to Thursday. Orders placed by 12pm will be roasted the following roast day and shipped by the next day.
Our roasting and fulfillment schedule is subject to change on holidays and on occasions when shipping services are otherwise unavailable.
When can I expect my order?
We ship via United States Postal Service and UPS. Orders typically arrive in 1- 5 business days after shipment, depending on distance from Emeryville. Reference the tracking info we provide via email for specifics. Please make sure to use a complete and correct shipping address. Highwire is not accountable for extra costs incurred by incorrect shipping info or missed shipments.
Coffee Subscription members do not pay for shipping.
Do you accept returns?
Unused, non-coffee products may be exchanged within 30 days. Return shipping is at the cost of the customer.
We’re sorry, but our coffee beans are non-returnable and non-refundable once they've been shipped. Our coffees are roasted "to order," and we do our best to ship orders within a day of their roast date. We cannot accept coffees returned to us after they've left our roastery.
In the event that a prepaid subscription is canceled early, a refund will be processed for the prepaid amount. Recurring subscriptions may be cancelled at any time.
Of course, we want you to be happy with your coffee experience more than anything. Please write in to let us know if you've been dissatisfied with your coffee in any way.
I didn't see my question here...
If you have any questions about your order, please contact us at email@example.com
If you are interested in becoming a wholesale partner, please contact us at firstname.lastname@example.org